Digital Program Coordinator Contract

• Type: Contract
• Education: Bachelor’s Degree
• Experience: 2-5 years
• Citizenship: Green Card, US Citizen
• Pay Details: $21 – $24/hour

This is a 6-month contract position with the possibility of extension/conversion.

Job Description:

Reporting into the Sr. Manager of Digital Operations, you’ll be responsible for supporting the operations of the Digital Transformation program.  This will include handling administrative tasks such as managing and maintaining the program’s budget, invoicing and onboarding of new vendors; managing program, team and external communications; and measuring and reporting of program goals and performance.

Responsibilities:

• Measuring and reporting performance updates of program metrics/dashboards.
• Creating newsletters and communications to report digital launches, program milestones and team updates.
• Managing an intake process for new digital and mobile app feature requests.
• Creating presentations and documentation to support department meetings, info sharing sessions and other topics for team awareness/learning.
• Building efficient working procedures to support the team, in the areas of operations, communication and overall ways in which we work together.
• Tracking and managing project timelines and deadlines.
• Assisting in coordinating and leading project status meetings with internal teams.
• Supporting program execution plans based on timelines and deliverables.

The ideal candidate will be:

• A great communicator that can liase between the different teams within digital, including sales, marketing, analytics, customer experience and product development.
• A detail oriented, project manager that enjoys problem solving.
• A digital enthusiast that wants to learn and practice the principles of agile.

Key Criteria:

• 3-5+ years in a similar program/project coordinator role
• Previous experience within a digital or technical field is desirable
• Excellent project management experience with the ability to manage internal and external stakeholders
• Ability to work under pressure with strict deadlines
• Technical expertise to include Outlook, Excel, PowerPoint, and other internal communication and project planning tools, including digital communications platforms (eg, Teams)
• Demonstrates ability to prioritize/plan work activities and meet tight deadlines
• Ability to manage and prioritize personal and/or team workload
• Responds well under pressure, is flexible
• Results-oriented with a commitment to accountability
• Strong organizational and time management skills
• Demonstrates a sense of urgency to obtain results
• Strong customer service focus; looks for the above and beyond solutions
• Intellectual curiosity, and desire for personal and professional improvement

You will need to answer the following questions when you apply to this job: